Enjoy secure payments on-the-go and discover attractive deals and promotions with CIMB Pay. It is no longer a need to carry bulky wallets with CIMB Pay. All your CIMB credit and debit cards can now be loaded onto CIMB Pay for easy, convenient and secure payments on-the-go.
Features and Benefits:
Convenient payments on-the-go
Payment are made easy with just a tap of your mobile phone to a MasterCard Contactless or Visa payWave terminal.
Protected with multi-layered security
CIMB Pay implements multi-layered security to keep your information and transactions safe.
Discover CIMB deals at your fingertips
Search, discover and receive the best and nearest deals that CIMB Bank has to offer.
Register only with your email address. Set up your passcode and CIMB card to start using CIMB Pay.
Frequently Asked Questions:
Who can use CIMB Pay?
All CIMB customers with:
- at least one valid CIMB credit or debit card
- an Android mobile device with NFC (Near Field Communication) technology and running on Android 4.4 or higher
Why can't I add my card?
You will not be able to add your card if your:
- Card is blocked.
- Card is not activated.
- Card is not enabled to make payments at POS.
- Card is in the midst of transitioning to PIN & PAY. Add your PIN & PAY card once you have received and activated it. Appreciate your patience while we upgrade your cards.
Please call the Card or Consumer Call Centre to check your card status.
What should I do if I did not receive my One Time Password (OTP)?
Your One Time Password (OTP) will be sent via SMS to the mobile number registered to your card. If the right mobile number is registered to your card, click ‘Resend OTP’ to try again. Otherwise, call our Consumer Call Centre +603 6204 7788 to update your registered mobile number.
Will CIMB Pay work on a jailbroken or rooted device?
For your security, CIMB Pay wallet capability would not be supported on jailbroken or rooted devices. However, you will still be able to download the app and browse for deals on CIMB Pay.
Where can I use CIMB Pay?
You can use CIMB Pay at MasterCard Contactless or Visa payWave terminals. Note that if you've selected a MasterCard, it will only work on MasterCard Contactless terminals while if you've selected a Visa card, it will only work on Visa payWave terminals. Look out for these terminals at selected stores for the following merchants:Cold Storage, Jason's Food Hall, Mercato, Eraman, Petronas Mesra, Guardian, Giant, MPH, Isetan, Sephora.
What should I do if my device is lost or stolen?
If your device is lost or stolen, please contact our Consumer Call Centre at +603 6204 7788 immediately so we can suspend your wallet account. Your physical cards will not be affected and you may continue to use your physical card to make payments.